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Return & Exchange Policy
At Kitbuzz, your satisfaction is our top priority. We aim to make your shopping experience smooth, secure,
and hassle-free. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Return & Exchange
You may be eligible for a return or exchange if:
- The product is damaged, defective, or not as described.
- You received the wrong item.
- The product is unused, in its original packaging, and with all tags and labels intact.
- The return request is made within 7 days of delivery.
Note: Certain items such as personal care products, perishables, and digital goods are non-returnable unless defective.
How to Request a Return or Exchange
Log in to your Kitbuzz account.
Go to “My Orders” and select the item you wish to return or exchange.
Click on “Request Return/Exchange” and follow the instructions.
Our support team will review your request and notify you of the next steps.
You can also email us at support@kitbuzz.com with your order number and issue details.
Exchange Process
If you’ve requested an exchange:
- We will ship the replacement once we receive and inspect the returned item.
- If the requested product is out of stock, we’ll offer a full refund or an alternative product.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or are defective:
Innerwear, swimwear, socks, and other hygiene-sensitive items
Customized or made-to-order products
Perishable goods like food or flowers
Digital downloads or gift cards
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